Terms & Conditions for Cats

The Terms and Conditions set out an agreement between ‘you’ the owner, and me Amanda ‘the Carer’.  Submission of a Booking will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a Booking.  They have also read all relevant policies. 

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Terms of payment and deposit

I require a 20% deposit to secure a cat board booking.  I will inform you at the time of the booking how much the deposit will be, your booking will be confirmed once I receive the deposit, this is non-refundable and cannot be carried forward to future bookings, in any case, this will become your board guarantee or cancelation fee.​

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For short stays - the full balance in advance may be requested without payment of a deposit.

There is a 3 day minimum stay charge due to the cost of running a cat room.

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Balance payment, I accept either bank transfer or cash 7 days prior to the board start, this is then non-refundable and cannot be carried over to any future board dates in any case. None payment may lead to your booking being cancelled.

​Any cancellations or amendments will be accepted by email only, if less than 7 days notice prior to the start of the board the full agreed cost must still be honoured.  Extending the board dates will depend on availability and the additional cost will be added to your booking.  Peak periods may differ with balance payment request dates, see notifications below.

If you collect your cat after 12 pm on the last day there is an extra daily rate added.

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​Easter 2025 Opening hours and payment 

Good Friday 18th April 9 am to 12 pm only

Closed all day to humans on Easter Sunday 20th April

Bank Holiday Monday 21st 9 am to 12 pm only

Balance payment non refundable due by Friday 4th April

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​Insurance

I am third party insured, hold a home boarding 5-star licence under Bracknell Forest and my pet first aid is in date.  I agree to renew both boarding licence and third-party insurance every year to help keep your cat/s to be both safe and secure, these documents can be seen at any time.  You agree to provide full and detailed information on the registration form about your cat/s.

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All cats must be up to date with their vaccinations.  Worming and flea treatments must have been administered within the previous 4 weeks prior to boarding.  Evidence via a vet vaccination card or certificate must be brought at the start of each board.  You further agree to deliver your cat in a clean and healthy condition.  I must be notified of any illness or injury which your cat has incurred prior to a board.

If you have a long haired breed of cat, you must make sure that your cat arrives with as little mats as possible, I accept this cannot always be achievable.  It must also be acceptable that I am not a qualified groomer and it will depend on the temperament of your cat for any further matts developing during a board or if I am able to groom your cat during a board.

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Health

On check in if your cat appears ill, has open wounds, or deemed unfit to board you will be asked to take your cat to a vet & then re check in with a vet report, you will still be charged the daily rate during absence.  I have the right to refuse entry if I feel your cat could be at risk to cause illness to other boarding animals or deemed unfit to board.

It is advised that your cat has a pre board health check, and it is compulsory for a long board. (more than 2 weeks)

I am happy to accept bookings for un-spayed females if they are under 6 months old.  No entire male will be accepted over the age of 4 months.

 

If your cat becomes unwell or has an accident during the board, I will take her/him to a Veterinary Surgery, preferably your own registered one.  I am registered at Medivet in Crowthorne to take boarding pets if it is an emergency and I am unable to make an appointment with your own vet or if it is too far away.  You agree to be responsible for payment of Veterinary fees incurred upon your return.  I do recommend that your cat is insured against sickness, accident, injury, and third-party liability prior to the start of the board.  The booking form gives me authorisation to take your cat/s to the Vet’s, if necessary, whilst also confirming you will either reimburse me or pay the Veterinary Surgery directly. Although I make every effort to ensure your cat/s are cared for to my high standards I cannot be liable for loss, injury, or death it is at your own risk.​

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Medication

I am happy to administer medication if your cats temperament allows me to or if medication can be added to their food.

It is accepted that I may not be able to administer any medication during a board and will be at the owners risk if I cannot. It will be polite to discuss medication prior to bringing your cat for boarding.  I do not charge extra for administering medication.  It would also be helpful if your cats front claws are clipped to make it easier when giving medication.

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Emergency

In any event of any emergency if myself the carer is unable to proceed with the board; I will endeavour to transfer the board to your emergency contact provider or a preferred named cattery.  Otherwise, they will be cared for at the cattery by my named emergency provider. Of either Stephen (husband) or Jackie (mother-in-law).

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Checking in and out

is by appointment only. I do not have staff and I can only deal with one customer at a time to give them the time they need to discuss their cats needs or to discuss how their cat's board progressed.  You agree to check your cat in & out at the agreed times, if you are late or early this can cause disruption to other people, however if you are going to be late due to unforeseen circumstances, please let me know in advance whenever possible.

If you need a specific time, it is aways best to book this in advance.

Some people's cats can be very nervous or are easily spooked at seeing strangers and may be finding it difficult to settle, therefore it is preferable to have only up to 2 people come down to the cattery to minimise stress to others and to give you the time needed to discuss your cats individual needs.
 

I do not except bedding, toys or any equipment brought from home as this may cause cross contamination with the bedding & toys provided in the room or it may be damaged, broken or soiled during the board.  If insisted that any equipment is brought from home due to health reasons, it is at the owner’s risk, and I am not liable for any damage incurred to the equipment.  A special blanket may be left in your cat’s carrier, but I am not liable to wash it and it may be returned to you damaged or soiled or I may have needed to discard it which I am also not liable for the cost to you incurred.  It is also your responsibility to take it away with you, I am not responsible for returning it to you.

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Food 

If it is a first board, it is preferable that you bring your own food unless it is listed below, due to the change of environment as well as diet, this can cause an up set tummy.  I can put your own food down as well as food I have available to check that your cat has food they are happy with.

If your cat is on a special diet or an expensive diet then you will need to bring this with you.

I have the following food always in stock as well as water fountains if you require one.

Dry food - Iams adult chicken, Purina one

Wet food - Felix in Jelly, felix as good as it looks, Whiskers in Jelly, Gourmet Perl in gravy.